Corsair has just announced officially they have acquired Endor AG and all its assets. Andy Paul, Corsair’s CEO, has written a letter to Fanatec’s customers to inform them how he expects to develop the brand.
Dear Fanatec Customer,
I am delighted to announce that Fanatec has joined the CORSAIR family. CORSAIR was founded 30 years ago and is a California-based manufacturer of PC Components and Gaming Peripherals for the gaming enthusiasts.
Fanatec will operate in a similar way to SCUF and Elgato within the CORSAIR family – it will continue to develop and launch products its world-class product range from the current headquarters in Landshut, Germany.
I know you have questions; I wanted to send a letter to answer some of them for you. Firstly, I want you to know that CORSAIR is committed to Sim Racing, the community, and creating great products. There are things at Fanatec that we want to help improve, and I assure you, these are top of our list.
These include:
- Customer Service / Speed of Delivery
- Warranty
- Software Updates
What does this mean for Customer Service/Speed of Delivery?
We know the some of the community are not happy about the current state of Customer Service. I get this – I hear you; we are committed to improving this, we want you to have the support you need should something go wrong. We run a global support and logistics operation, and we will be integrating Fanatec into this, giving you better service and more transparency.
What does this mean for my warranty?
CORSAIR will honour all existing Fanatec warranties. Customers should still reach out to the Fanatec team directly for support via their Fanatec accounts. Our priority is to ensure prompt resolution of warranty issues during this transition of ownership and of course provide continuous improvement of customer support.
What does this mean for Software Updates?
We are used to running a company that has both software and hardware elements – CORSAIR, Elgato, and SCUF all have these needs. We also know that people don’t always get it right. That’s where we will be stepping in and making things better. It won’t be perfect straight away, but I am committed to ensuring we improve this over time.
What does this mean for Fanatec going forward?
Overall, Fanatec joining the CORSAIR family means that CORSAIR’s expertise and resources will enhance the Fanatec product lineup and make significant improvements to the logistics and customer service. Global availability of Fanatec products will also expand through CORSAIR’s extensive channels. As I have said, Fanatec and its customers will benefit from CORSAIR’s world-class support, including warranty and software updates.
We are incredibly excited about this new chapter for Fanatec, and we would like to thank the community for its continued support. All of us at CORSAIR are committed to raising the brand to new heights and we look forward to sharing this bright future with you!
Andy
Andy Paul, CEO and Founder, Corsair Gaming
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