Simracers have been growing restless in recent weeks. Across forums, social media, and community groups, the same question keeps popping up: Where is my order? What started as isolated complaints has grown into a wave of frustration.
The trigger: products listed as “available” on Fanatec’s website, but taking far longer than expected to ship. Today, the company has finally broken its silence.
Fanatec has released a new official statement acknowledging the delays and explaining their cause. According to the note, the issues stem from unforeseen complications related to a recent internal system migration. The company says it’s working hard to overcome these challenges and expedite order fulfillment.
Below is the full official statement from Fanatec:
Regarding Order Delays
Official Fanatec
Hey Everyone,
We want to openly address the recent concerns regarding order shipping delays. We’ve noticed an increase in feedback about items marked as available online but experiencing significant delays before shipment.
These delays stem primarily from unforeseen issues related to our recent migration efforts. We’re actively working through these challenges and making every effort to streamline our processes to get your orders out as quickly as possible.
In the meantime, we strongly encourage you to continue reaching out to our support team directly for the most accurate and up-to-date status on your orders. As soon as there’s movement, our support staff will have the latest information available for you. We’ve recently bolstered our team and are getting to everyone.
We deeply value your support and greatly appreciate your patience and understanding as we work on these temporary setbacks. Your experience is incredibly important to us, and we’re committed to resolving these issues promptly.
As always, feel free to reach out directly if you need updates on your existing ticket. Many of you have already been doing this, which is great. We’ve also been actively improving our Customer Support experience and response times, and we’re committed to keeping this momentum going.
Thanks Guys
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Wow so Everyone basically Persecuted the Previous CEO and Acted it was 100% his fault and only his fault. That with Corsair’s already Overreaching Shipping Avenues and Channels that Problems relating Shipping were a think of the Past…… Hmmmmmmm Now here we are again with the Shipping Problems so who is really telling the Truth! I’m sorry but you WILL NOT CONVINCE ME THAT THIS IS JUST IRONIC. I’M SO BUT I WILL NOT BE LEAD TO BELIEVE SUCH BS! Obviously Thomas Jackermeier was being Honest and Transparent. Did he frivolously spend Money Absolutely. Does he know when to keep his mouth shut probably not (is that a bad thing though?)